Contact Center (Supervisors and Admins) Guides

Learn how to use your Vonage Contact Center by reviewing step-by-step guides.
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VBC Contact Center (Supervisor and Admins)


Overview - Guide



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User Admin - Guide



View User Guide

VBC Contact Center (Supervisors Only)


System Settings - Guide



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Analytics - Guide



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Real Time - Guide



View User Guide

Stats and Reports - Guide



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Call Recording - Guide



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VBC Contact Center (Admins Only)


User Admin - Guide



View User Guide

System Settings - Guide



View User Guide

Interaction Search - Guide



View User Guide

System Audit - Guide



View User Guide