Vonage Business Communications is a free cloud mobile software that allows you to use and control your Vonage Business phone service from your device. You can place and receive calls with this mobile client, send and receive text messages and access your customer contact history, and call settings.
VBC Desktop App – Guide
Vonage Business Communications desktop application is a free desktop software that allows you to use and control your Vonage Business phone service from your personal computer. You can place and receive calls with the Desktop Application, send and receive text messages with Vonage Flow, show your customer contact history, control Call Forwarding Settings, and listen to voicemails.
Vonage Integration Suite – Salesforce – Guide
This guide discusses the Vonage Integration Suite (VGIS) and its Office 365 integration.
Vonage Integration Suite – Office 365 – Guide
This guide discusses the Vonage Integration Suite (VGIS) and its Office 365 integration.
Contact Center (Admins) – System Audit
This guide reviews how administrators can view supervisor activity within the Vonage Contact Center using the system audit.
Contact Center (Admins) – Interaction Search
This guide reviews the Interaction Search area of the Vonage Contact Center.
Contact Center (Admins) – System Settings
This guide reviews the features available to administrators within the System Settings area of the Vonage Contact Center.
Contact Center (Admins) – User Admin
This guide reviews the features available to administrators within the User Admin area of the Vonage Contact Center.
Contact Center (Supervisors) – Real Time
This guide reviews the Real Time interface for call center supervisors in the Vonage Contact Center.
Contact Center (Supervisors) – Analytics
This guide reviews the Vonage Contact Center dashboards area that includes interactive widgets and account activities that can be managed by call center supervisors.