This guide reviews how call center supervisors can search for and listen to call recordings in the Vonage Contact Center.
Contact Center (Supervisor) – Real-time Analytics
This guide reviews how call center supervisors can search for and listen to call recordings in the Vonage Contact Center.
Contact Center (Supervisor) – Insights | Team Monitoring
This guide reviews how call center supervisors can search for and listen to call recordings in the Vonage Contact Center.
Yealink T31P/T33G – Guide
This guide focuses on the functions and features of the Polycom VX 500 & the Polycom VVX 600 model phones.
Poly CCX 500 & 600 – Guide
This guide focuses on the functions and features of the Poly VX 500 & the PolyVVX 600 model phones.
Yealink T31P/T33G – Guide
This guide focuses on the functions and features of the Yealink T46 and Yealink T48S model phones.
VGIS Netsuite Integration – Browser Extension – Guide
This guide discusses the Vonage Integration Suite (VGIS) and its Office 365 integration.
VGIS Netsuite Integration – Desktop App – Guide
This guide discusses the Vonage Integration Suite (VGIS) and its Office 365 integration.
VBC ContactPad Salesforce – Guide
The VBC ContactPad is an embedded dialpad that enables inbound and outbound calls through your active Vonage devices such as the Vonage Desktop Application, your Vonage desk phone, and mobile devices. This guide provides information on ContactPad installation, integration with Salesforce, setup, features, and configuration.
VBC Admin Portal – International – Guide
Vonage Business Communications is a free cloud mobile software that allows you to use and control your Vonage Business phone service from your device. You can place and receive calls with this mobile client, send and receive text messages and access your customer contact history, and call settings.