This video will cover the following topics for VBC Desktop App: Downloading Software.
Auto Pop-Up Manager
This video will cover the following topics for Vonage Integration Suite for Office 365: Auto Pop-Up Manager.
Contact Center (Admins) – System Audit
This guide reviews how administrators can view supervisor activity within the Vonage Contact Center using the system audit.
Contact Center (Admins) – Interaction Search
This guide reviews the Interaction Search area of the Vonage Contact Center.
Contact Center (Admins) – System Settings
This guide reviews the features available to administrators within the System Settings area of the Vonage Contact Center.
Contact Center (Admins) – User Admin
This guide reviews the features available to administrators within the User Admin area of the Vonage Contact Center.
Contact Center (Supervisors) – Stats and Reports
This guide reviews the stats and reports available with the Vonage Contact Center for call center supervisors.
Contact Center (Supervisors) – Real Time
This guide reviews the Real Time interface for call center supervisors in the Vonage Contact Center.
Contact Center (Supervisors) – Call Recording
This guide reviews how call center supervisors can search for and listen to call recordings in the Vonage Contact Center.
Contact Center (Supervisors) – Analytics
This guide reviews the Vonage Contact Center dashboards area that includes interactive widgets and account activities that can be managed by call center supervisors.