Yealink W60P – Guide

Introduction

This guide covers the use of your Yealink W60P phone.

Device Overview

Guided Tour

Navigation Arrows

By pressing the navigation arrows – left or right, up or down – you can scroll through the options and lists on the display. To select an item, press the OK button in the center of the four-way navigation arrows. To cancel or back up to a previous screen, press the X or Cancel button below the down navigation arrow. These keys also function as a fast way to navigate to many functions, such as placed calls, received calls, and directory contacts.

Softkeys

The softkeys perform the functions that appear directly above them on the display. Their functions are context-sensitive, which means the function of the softkeys change depending on your current activity. For example, if you are conferencing, the softkeys display functions related to the conferencing. You can also see a list of available settings and options by selecting the OK key. Scroll through the options with the navigation arrows and select Settings. Here, you are able to configure your language, time and date, as well as update your phone’s display and sound settings.

Show Me

Placing Calls

To place a call:

  1. Dial the number.
  2. Press the Talk button.

Answering Calls

To answer a call, press the Talk button or Accept softkey.

To answer an incoming call, when you’re already on an active call, scroll to the incoming call and press the Accept softkey. The first call is automatically placed on hold. To retrieve the first call, either press the Swap softkey or use the navigation arrows to scroll back to the first call.

Hold

To put an active call on hold:

  1. Press the Options softkey.
  2. Scroll down to the Hold option.
  3. Press the OK softkey.

To resume the call:

  1. Press the Resume softkey.

If you have more than one call on hold, either press the Swap softkey or use the navigation arrows to move up or down to the call you wish to resume.

Blind Transfer

A Blind (or unannounced) Transfer takes place when you transfer a call to someone else without announcing the call first.
 
To conduct a blind transfer while on an active call:

  1. Press the Options softkey.
  2. Select Transfer.
  3. Press OK.
  4. Enter the destination to which you wish to transfer the call.
  5. Press the Transfer softkey again.

This completes the transfer.

Note: When performing a Blind Transfer, the caller ID of the transfer recipient will show the information of the contact to who you are transferring.

Consulted Transfer

A Consulted (or announced) Transfer is performed when you announce the call to the recipient prior to transferring the call. 

To conduct a consulted transfer, while on an active call:

  1. Press the Options softkey.
  2. Select Transfer. The caller is automatically placed on hold.
  3. Dial the receiving party and press OK.
  4. Once the receiving party answers, announce the call.
  5. To complete the transfer, press the Transfer softkey again.

Direct-to-Voicemail Transfer

A Direct-to-Voicemail Transfer is performed when you wish to transfer a call directly to another user’s voicemail.

To conduct a direct-to-voicemail transfer, while on an active call:

  1. Press the Options softkey.
  2. Select Transfer. The caller is automatically placed on hold.
  3. Enter Star (*), Star (*), and the extension of the voicemail you would like to transfer the call to.
  4. Press Transfer again to complete the voicemail transfer.

Three-Way Conference Call

To initiate a Three-Way Conference Call, while on an active call:

  1. Press the Options softkey.
  2. Select Conference.
  3. Dial the second number.
  4. Press OK.
  5. When the second party answers, press the Conference softkey again to connect the calls.

Do No Disturb

The Do Not Disturb feature is used to send all incoming calls to voicemail. To initiate Do Not Disturb while in an idle state, meaning the phone is not in use:

  1. Press the OK button.
  2. Scroll to Call Features
  3. Select Do Not Disturb.
  4. Select OK.
  5. Switch the service to Enabled.
  6. Press the Save softkey. 

You will see the Do Not Disturb icon on the home screen, indicating that the feature is enabled.

Note: Once Do Not Disturb is enabled, calls cannot be received until you disable the feature. To disable this feature, repeat the previous steps.

Call Forwarding

By default, calls that are not answered go to voicemail. To forward calls to a destination other than voicemail, enable Call Forwarding:

  1. Press OK
  2. Scroll to Call Features.
  3. Select Call Forward
  4. Select the type of forwarding option to enable. Options include:
    • Always – Forward all incoming calls to a specified forward-to destination.
    • Busy – Forward calls if you do not answer.
    • No Answer – Forward calls when the Do Not Disturb feature is enabled, or if your line is busy. Note: When configuring No Answer forwarding, you must also select the number of seconds before the call is forwarded.
  1. Press OK
  2. Switch the service to Enabled.
  3. Enter the phone number to which to forward calls to under Target
  4. Press Save. You will see the Forwarding Indicator on the home screen.

To disable Call Forwarding, select the forwarding service to disabled and switch the service to Off.

Call Park/Retrieve

To park a call, while on an active call:

  1. Select Transfer.
  2. Enter Star (*) 103# (pound).
  3. You are given a parking spot or number, please write it down for future use.
  4. Press Transfer again. Your call is now parked.

Parked calls can be retrieved from any phone within the office. To retrieve a parked call:

  1. Dial Star (*) 104# (pound).
  2. When prompted, dial the parking spot or number you were provided plus the # (pound). Your call is now retrieved from the park.

Call History

To access your Call History, press the History softkey. To dial a number, scroll to the desired number and press the Send softkey.

To create a new contact from the Call History list:

  1. Press the History softkey. 
  2. Select the call from your call history.
  3. Select the number you wish to save.
  4. Press Options.
  5. Select Add to Local.
  6. Select New Entry
  7. Select the type of number and enter the name of the contact. 
  8. Press Save.

New Contacts

To add a new contact:

  1. Press OK.
  2. Scroll to Directory
  3. Select the group you wish to save your contact to. Note: Depending on your configuration, these directory groups may vary. 
  4. Press Options.
  5. Select New Contact
  6. Enter the name and phone number of the contact. 
  7. Press Save.

Voicemail

To set up your voicemail for the first time:

  1. Press the Voicemail button.
  2. Enter your default PIN, followed by the Pound (#) key.

Note: Voicemail PINs cannot be your extension or phone number, cannot contain 3 or more repeated digits, and cannot be your last used PIN. If you get locked out, reach out to your administrator or visit https://businesssupport.vonage.com/.

A red “Message Waiting Indicator” light notifies you when you have a new voicemail message. To check your voicemail:

  1. Press the Voicemail button.
  2. Enter your Voicemail PIN followed by the Pound (#) key.
  3. You will hear an audio prompt instructing you to press 1 to enter your voicemail system. 

Note: If you forget your Voicemail PIN, please contact your administrator to have it reset.