Yealink T57W – Guide

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Introduction

This guide will cover the use of your Yealink T57W  desktop phone.

Device Overview

Guided Tour (Level 1)

The Touchscreen

The Touch Screen enables you to select items and navigate menus on the touch-sensitive screen.  You can navigate the system by tapping on any of the displayed icons. From the Home screen, you can view your Call History, view your Directories, enable Do Not Disturb, and view additional menu options.

Softkeys

You can perform the functions that appear on the screen by pressing their icons. Their functions are context-sensitive, which means that their functions change depending upon your current menu. For example, if you are conferencing, the screen displays functions related to the Conference function.

Line Buttons

These are the Line buttons, which indicate the status of your lines and associated activity.

Feature Keys

These are the Feature Keys. The most commonly used are:

  1. Headset Button – Toggles to indicate whether the phone is in headset mode or not.
  2. Mute Button – Toggles to indicate whether a feature is muted or not.
  3. Message Button – This button gives you access to your voicemail messages.
  4. Redial Button – This button redials a previously dialed number.
  5. Transfer Button – This button will transfer active calls to another number.
  6. Speakerphone Button -m This button toggles the unit into hands-free speakerphone mode.
  7. Volume Buttons – These keys adjust the volume of the handset, headset, speaker, and ringer.

Show Me

Placing Calls

To place a call:

  1. Pick up the Handset.
  2. Dial the number.
  3. Press the Send soft key.
  4. Your call will be placed.

Receiving Calls

To answer a call:

  1. pick up the Handset.
  2. You can also press the Answer softkey to activate the speakerphone.

To answer an incoming call when you’re already on an active call:

  1. Press the Answer softkey.
  2. The first call is now placed on hold.

 To retrieve the first call:

  1. Press the Line key of the call to wish to continue, or
  2. You can also press the Swap soft key.

Hold

To put an active call on hold:

  1. Press the Hold softkey or Hold function button.

To resume the call:

  1. Press the Resume softkey or Resume function button.

If you have more than one call on hold, tap the Line key of the call you wish to continue, your call will now be active.

Consulted Transfer

Consulted (or announced) Transfer is performed when you announce the call to the recipient prior to transferring the call.

To conduct a Consulted Transfer, while on an active call:

  1. Press the Transfer softkey or Transfer button. The caller is automatically placed on hold.
  2. Dial the receiving party and press the pound key to dial out.
  3.  Once the receiving party answers, announce the call.
  4. To complete the transfer, press the Transfer softkey again.

Please Note: When performing a Consulted Transfer, the caller ID of the transfer recipient will show your contact information, as you will be announcing the call first. If you prefer to transfer the caller ID as well, you should perform a Blind Transfer.

Blind Transfer

A Blind (or unannounced) Transfer takes place when you transfer a call to someone else without announcing the call first.

To conduct a blind transfer while on an active call:

  1. Press the Transfer softkey.
  2. Enter the destination to which you wish to transfer the call.
  3. Then, press the Blind Transfer softkey.
  4. This completes the transfer.

Please Note: When performing a Blind Transfer, the caller ID of the transfer recipient will show the information of the contact to who you are transferring.

Voicemail Transfer

A Direct-to-Voicemail Transfer is performed when you wish to transfer a call directly to another user’s Voicemail.

To conduct a Direct-to-Voicemail Transfer, while on an active call:

  1. Press the Transfer softkey. The caller is automatically placed on hold.
  2. Next, enter Star Star, the Extension.
  3. Hit Transfer again to complete the voicemail transfer.

Three-Way Conference

To initiate a Three-Way Conference Call, while on an active call:

  1. Press the Conference soft key.
  2. Dial the second number and press the Send Softkey.
  3. When the second party answers, press the Conference soft key again to connect the calls.

Do Not Disturb

The Do Not Disturb feature is used to send all incoming calls to voicemail. To enable Do Not Disturb:

  1. Press the DND softkey.
  2. On the Do Not Disturb screen, press the All On button.
  3. This will turn on your DND. You will see the Do Not Disturb icon on the home screen indicating that the feature has been enabled. Callers will hear the busy greeting and be sent to your voicemail.

Please note: Once Do Not Disturb is enabled, calls cannot be received until you disable the feature. To disable this feature, repeat the previous steps with the pressing of the right navigation key turning it off.

Forwarding

By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voicemail, enable Call Forwarding or change your Voice Portal Busy and No Answer settings.
To enable this feature:

  1. Press the Menu softkey.
  2. Then press Features. You will be brought to the features screen with Call Forwarding showing. Call Forwarding Options to include:
  • Always Forward, which will forward all incoming calls to a specified forward-to destination.
  • Busy Forward, which will only forward call if you do not answer, and
  • No Answer Forward, which will forward calls when the Do Not Disturb feature is enabled, or if your line is busy.
  1. Select the Call Forwarding you wish to enable.
  2. Then, use the Touchscreen to switch the setting to On and enter the phone number to which to forward calls.
  3. Press the Save soft key when you are done.  You will see the Forwarding Indicator on the home screen.

 
Please Note: When configuring No Answer forwarding, you must also select the number of seconds before the call is forwarded.  To configure, select Call Forward, then-No Answer Forward. Enable the feature and enter the number to which to forward calls to. Then, select the number of seconds it would take to forward calls. You can choose from 0 – 120 seconds. Make your selection and select the Save softkey when you are done.

Call Park

To park a call, while on an active call:

  1. Select Transfer.
  2. Enter Star (*) 103# (pound).
  3. You will be given a parking spot or number, please write it down for future use.
  4. Once provided and written down, hit Transfer again.
  5. Your call will now be parked.

Retrieving Parked Calls

Parked calls can be retrieved from any phone within the office. To retrieve a parked call:

  1. Dial Star (*) 104# (pound).
  2. When prompted, dial the parking spot or number you were provided plus the # (pound).
  3. Your call will now be retrieved from the park.

Adding Contacts to Directory

To create a new contact from the Call History list:

  1. Press the Call History softkey or the Redial key.
  2. Find the number you wish to store then tap on the Info icon and select Add.
  3. Next, enter the information fields and press the Save softkey when you are done.

Adding New Contacts

To add a new contact:

  1. Press the Directory soft key, then select the directory group you wish to add a contact.
  2. Select Add.
  3. Next, enter the information fields and press the Save softkey when you are done.

Voicemail (Level 1)

To set up your Voicemail for the first time:

  1. Press the Voicemail button.
  2. Enter your default pin, followed by the Pound key

Please Note: Voicemail PINs cannot be your extension or phone number, cannot contain 3 or more repeated digits, and cannot be your last used PIN if you get locked out, reach out to your site administrator or visit the link shown on the screen for additional resources. (http://businesssupport.vonage.com/).

Updating your Voicemail

  1. Using your Vonage Yealink desk phone, select the Voicemail button.
  2. Enter your voicemail PIN.
  3. Then press 4 for voicemail options.
  4. You can then select from the menu options provided.
  • Unavailable Greeting
  • Busy Greeting
  • Name Greeting
  • Out of Office Greeting
  • Updating your PIN

Accessing Voicemail

A red “Message Waiting Indicator” light notifies you when you have a new voicemail message. To check your Voicemail, press the Voicemail button:

  1. Enter your Voicemail PIN followed by the Pound key.
  2. You will hear an audio prompt instructing you to press 1 to enter your voicemail system. 
  3. If you forget your Voicemail PIN, please contact your System Administrator to have it reset.