Yealink T41, T42 & T43 – Guide


This guide will cover the use of your Yealink T41, T42, and T43 phones.

Device Overview

LED Indicator

The LED indicator flashes to indicate an incoming call (red flashing light), or a new voice message (steady red light).

Line Keys

These buttons indicate the status of your lines and associated activity. The backlighting informs you when a line is idle, ringing, in use, on hold, or disconnected. The T42 and 41 models can have up to 6 lines and the T43 can have up to 8 lines.

Soft-key Buttons

The functions for the soft-key buttons appear directly above them on the display. Their functions are context-sensitive, which means the function of the soft-keys changes depending on your current activity. For example, if you are conferencing, the soft-keys display functions related to the conference function.

Navigation Buttons

By pressing left or right, up or down, you can scroll through the options and lists on the display. To select an item, press the OK button in the center of the four-way navigation arrows. To cancel or back up to a previous screen, press the cancel (X) button below the down navigation arrow.

Mute Button

Toggles to indicate whether a feature is muted or not.

Headset Button

Toggles to indicate whether the phone is in headset mode or not.

Message Button

This button give you access to your voicemail messages.

Redial Button

This button redials a previously dialed number.

Speakerphone Button

This button toggles the unit into hands-free speakerphone mode.

Volume Buttons

These keys adjust the volume of the handset, headset, speaker and ringer.

Cancel Button

This button cancels actions or rejects incoming calls.

Using Your Device

Placing Calls

To place a call:

  1. Pick up the Handset.
  2. Enter the 10-digit valid phone number.
  3. Press the Send soft-key. Your call will then be placed.

Receiving Calls

To answer a call:

  1. Pick up the Handset or you can press the Answer soft-key to activate the speakerphone.

To answer an incoming call when you’re already on an active call:

  1. Press the Answer soft-key. The incoming call is answered, and the original call is placed on hold.

Putting a Call on Hold

To put a call on hold:

  1. Press the Hold soft-key.

To Resume a Call Placed on Hold

To resume a held call:

  1. Press the Resume soft-key.
  2. If you have more than one call on hold, tap the call you wish to continue and press the Resume soft-key.

How to Perform a Blind Transfer

A blind (or unannounced) transfer takes place when you transfer a call to someone else without announcing the call first. To conduct a blind transfer while on an active call:

  1. Press the Transfer soft-key.
  2. Enter the destination to which you wish to transfer the call.
  3. Then, press the Transfer soft-key again. This completes the transfer.

Please Note: When performing a blind transfer, the caller ID of the transfer recipient will show the information of the contact who you are transferring.

How to Perform a Consulted Transfer

A consulted (or announced) transfer is performed when you announce the call to the recipient prior to transferring the call. This transfer is the default transfer method. However, if you wish to change the default at any time, simply contact your Vonage administrator.

To conduct a consulted transfer, while on an active call:

  1. Press the Transfer soft-key. The caller is automatically placed on hold.
  2. Dial the receiving party.
  3. Press OK to dial out.
  4. Once the receiving party answers, announce the call.
  5. To complete the transfer, press the Transfer soft-key again.

Please Note: When performing a consulted transfer, the caller ID of the transfer recipient will show your contact information, as you will be announcing the call first. If you prefer to transfer the caller ID as well, you should perform a blind transfer.

How to Conduct a Voicemail Transfer

A direct-to-voicemail transfer is performed when you wish to transfer a call directly to another user’s voicemail. To conduct a direct-to-voicemail transfer, while on an active call:

  1. Press the Transfer soft-key.
  2. Enter Star, Star, followed by the user’s extension.
  3. Press Transfer again. This will complete the transfer to voicemail.

Please Note: If your default transfer method is consulted transfer, you will need to perform a blind transfer to use the direct-to-voicemail option.

How to Make a Three-Way Conference

To initiate a three-way conference call, while on an active call:

  1. Press the Conference soft-key. The first call is placed on hold.
  2. Enter the second 10-digit valid phone number.
  3. Press the Send soft-key.
  4. When the second party answers, press the Conference soft-key again to connect the calls.

Enable and Disable Do Not Disturb

The do not disturb feature is used to send all incoming calls to voicemail. To enable do not disturb:

  1. Tap the DND soft-key.

When this feature is active, you will see a DND icon on the home screen. Callers will hear the busy greeting and be sent to your voicemail.

To disable Do Not Disturb:

  1. Tap the DND soft-key.

Enabling Call Forwarding

By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voicemail, enable call forwarding or change your voice portal busy and no answer settings.

To enable this feature:

  1. Tap the Menu soft-key.
  2. Select Features.
  3. Then select Call Forward.
  4. Press the Enter soft-key.
  5. Next, select the type of forwarding option that you would like to enable. Options include:
    • Always Forward – Forward all incoming calls to a specified forward-to destination.
    • Busy Forward – Only forward calls if you do not answer.
    • No Answer Forward – Forward calls when the do-not-disturb feature is enabled, or if your line is busy.

Select the type of call forwarding you wish to enable:

  1. Tap the Switch soft-key to switch to enabled status.
  2. Then, tap the Down Navigation Arrow and enter the phone number to which to forward calls to.
  3. Tap the Save soft-key when you are done.

You will see the Forwarding indicator on the home screen.

How to Park and Retrieve Calls

Call Park holds a call to be picked up on another phone. To park a call, while on an active call:

  1. Press the Transfer soft-key.
  2. Dial *103#. You will be told number where your call will be parked.
  3. Press the Transfer soft-key. Your call has now been parked.

To retrieve a parked call, while the phone is idle:

  1. Dial *104#.
  2. Enter the parking spot number where the call was parked.

Accessing Your Call History

You can view your recent call history and place calls from your call history lists. To see recently placed and received calls:

  1. Tap the Redial/History key. To dial a number, select the number you wish to call.

Also, while on the main screen, you can press the Up Navigation arrow to access the Call History screen or select the History soft-key.

Adding Contacts to Your Directory
To create a new contact:

  1. Tap the Directory soft-key.
  2. Select the contact group you would like to add a contact to.
  3. Then select the Add soft-key.
  4. Enter the contact name.
  5. Then press the down navigation arrow and enter the phone number.
  6. When finished, select the Add soft-key.

How to Place a Call from a Shared Line

With shared line appearance, authorized users can place and receive calls from other users’ lines. If you are authorized to share a line with another user, you can see that user’s identity in the display, and you can place and receive calls from the shared line.

To place a call from a shared line:

  1. Tap the shared line.
  2. Enter the party’s valid 10-digit number.
  3. Press the Send soft-key.
  4. To receive a call on a line that you are sharing, when the line is ringing, tap line, then tap Answer.

How to Access your Voicemail
A message waiting indicator notifies you when you have a new voicemail message. To check your voicemail:

  1. Press the Messages button.
  2. When prompted, enter your voicemail passcode followed by the pound key.
  3. Follow the audio prompts to retrieve your voicemail messages.

Please Note: If you forget your voicemail passcode, please contact your system administrator to have it reset.