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VCC Express/Elevate - Supervisor & Admin

Video Tutorial

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Video Tutorial Breakout

  • Logging In

    Home Page

    Banner

    Supervisor

  • Users

    Groups

    Skills

    Schedules

  • Home Tab

    Emergency Numbers

    Dashboards

    Adding a Widget

  • Defining Thresholds

    Adding and Editing Your Widget

    Real Time

    Monitor Users

  • Changing an Agent State

    Configuring Call Monitoring

    Monitoring a Group

    Monitoring Queues

  • Accessing Agent Options

    Accessing Group Options

    Accessing and Editing Queue Thresholds

    Setting Global Thresholds

  • Creating a New Profile

    Running a Report

    Sort Results

    Bulk Editing Users

  • Create Groups

    Editing Groups

    Creating Skills

    Editing Skills

  • Creating Schedules

    Editing Schedules

    Change PIN

    Consult Settings

  • Outbound Settings

    Account Location Settings

    Call Back Number

    Passwords

  • Short Codes

    Agent States

    Interaction Search

    Single Sign On

  • System Audit

    Stats and Reports

    Interaction Search

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US toll-free number: 1-844-365-9460

UK toll-free number: +44 800 086 9444

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    LEGAL/POLICY
  • Legal
  • Privacy
  • Patents
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  • Partners
  • System status
  • Download apps
  • Support
  • Referrals
  • Global contact
    CORPORATE
  • Investors
  • Events
  • Careers
    SOCIAL
  • Facebook
  • Linkedin
  • Twitter
  • Youtube
    LEGAL/POLICY
  • Legal
  • Privacy
  • Patents
  • Copyright
  • Partners
  • System status
  • Download apps
  • Support
  • Referrals
  • Global contact
    CORPORATE
  • Investors
  • Events
  • Careers
    SOCIAL
  • Facebook
  • Linkedin
  • Twitter
  • Youtube
    LEGAL/POLICY
  • Legal
  • Privacy
  • Patents
  • Copyright
  • Home
  • Tutorials
    • Phones
    • Business Apps
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    • Vonage International
  • Guides
    • Phones
    • Business Apps
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    • Vonage International
  • Webinars
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  • Vonage International
  • Home
  • Tutorials
    • Phones
    • Business Apps
    • Contact Center
    • Customer Support Self Service
    • Vonage International
  • Guides
    • Phones
    • Business Apps
    • Contact Center
    • Vonage International
  • Webinars
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  • Contact Us
  • Vonage International