VCC Express/Elevate - Supervisor & AdminVideo Tutorial Tutorial will open in a new window Video Tutorial Breakout Logging In Home Page Banner Supervisor Users Groups Skills Schedules Home Tab Emergency Numbers Dashboards Adding a Widget Defining Thresholds Adding and Editing Your Widget Real Time Monitor Users Changing an Agent State Configuring Call Monitoring Monitoring a Group Monitoring Queues Accessing Agent Options Accessing Group Options Accessing and Editing Queue Thresholds Setting Global Thresholds Creating a New Profile Running a Report Sort Results Bulk Editing Users Create Groups Editing Groups Creating Skills Editing Skills Creating Schedules Editing Schedules Change PIN Consult Settings Outbound Settings Account Location Settings Call Back Number Passwords Short Codes Agent States Interaction Search Single Sign On System Audit Stats and Reports Interaction Search
Logging In
Home Page
Banner
Supervisor
Users
Groups
Skills
Schedules
Home Tab
Emergency Numbers
Dashboards
Adding a Widget
Defining Thresholds
Adding and Editing Your Widget
Real Time
Monitor Users
Changing an Agent State
Configuring Call Monitoring
Monitoring a Group
Monitoring Queues
Accessing Agent Options
Accessing Group Options
Accessing and Editing Queue Thresholds
Setting Global Thresholds
Creating a New Profile
Running a Report
Sort Results
Bulk Editing Users
Create Groups
Editing Groups
Creating Skills
Editing Skills
Creating Schedules
Editing Schedules
Change PIN
Consult Settings
Outbound Settings
Account Location Settings
Call Back Number
Passwords
Short Codes
Agent States
Interaction Search
Single Sign On
System Audit
Stats and Reports